FAQs


How can I pay?

We accept all major credit/debit cards (credit cards will incur a 3% fee).


How long can I book for?

We accept bookings from 2 nights to several weeks.


What is your refund policy?

Unless you make a non-refundable booking, bookings can be cancelled up to 1 week before the date of arrival. Bookings cancelled less than week before check-in will incur a charge of 100% of the booking total.

We recommend you arrange travel insurance in case you need to cancel.


How do I collect the keys?

You will be given access details via our Guest App. Log-in information for the Guest App will be sent to you at least 48 hours before arrival assuming your booking has been fully paid and our Terms & Conditions have been signed.


Where do I return the keys?

All keys are simply returned to the key safe box outside the apartment.


What time is check in?

Check in is from 2pm.


What time is check out?

Check out is by 11am.


Where can I find the Wi-Fi password?

The Wi-Fi code can be found on the back of the router.


Is there a parking space?

We offer complimentary parking where available. Please confirm we have one available when you book.


Is there lift access to the apartments?

Not all apartments are accessible via a lift. Please contact us for more information.


Is there room service available?

As all our apartments are self-catering this is not a service we provide.


How many can the apartments sleep?

Typically each bedroom can sleep 2 people and there is the option to have 2 guest beds made up in the lounge; so a 1 bedroom typically sleeps up to 4 people and a 2 bedroom up to 6 people. However, please see each apartments page or contact us for clarification if necessary before booking.


Are there toiletries included?

We provide complimentary shower gel, shampoo, conditioner, hand wash and hand lotion.


Is there tea, coffee etc.?

In each apartment a Welcome Pack awaits you so that you can enjoy a cup of tea or coffee on arrival along with a biscuit. A bottle of water is also provided for each guest. Should you require further groceries for your arrival, please contact us and our Guest Relations team will endeavour to help you with your request (please note charges apply).


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