Board of Directors of Hamilton Grace Apartments
Date on which this policy was approved by governing body:
10 January 2018
Policy review procedure:
We will review the access policy every three years to ensure it is in line with national guidelines and standards.
Hamilton Grace will incorporate actions that arise from this policy in its three year forward plan.
Date at which this policy is due for review:
Hamilton Grace aims to be a Nationwide provider of Serviced Accommodation, offering superior service and quality to our clients.
Hamilton Grace recognises there are many barriers to access at all levels of the Apartment service. However we believe that all people have a fundamental right to engage with, use and enjoy the service.
We define access as something that is made possible when physical, cultural, social, financial, intellectual, psychological and emotional barriers are removed or reduced.
Hamilton Grace aims to provide the widest possible access to its services to enable audiences from all sections of the community to enjoy and use our apartments. We will provide access to services in the wider community and within the apartments we will aim to provide independent use wherever possible.
This policy has been written in line with the museum’s Equality and Diversity Policy (2018), the aim of which is to ensure that:
‘all employees, potential employees, and visitors are treated in a fair and equitable manner regardless of their colour, race, ethnic or national origin, language, religion or belief, gender or gender reassignment, marital status, sexuality, disability, age, any illness or infection, social background, or organisation role.’
Our policy is to build accessibility into everything we do to develop and improve the service. Our commitment is long term and our policy is to make continuous improvements as our resources permit.
Our commitment to accessibility extends to our staff and visitors to all our apartments across the UK.
We are committed to ongoing training in access issues for staff and guests.
To eliminate barriers and ensure equality of access we will consider the following forms of accessibility:
We aim to provide equal access to the Apartments and our facilities for all visitors. It must be appreciated that as some of our apartments are listed buildings some physical adaptations to the Apartments are impossible or very difficult to undertake.
Nevertheless we are constantly working towards improving the facilities available to visitors with disabilities and will actively try to make our service accessible even when our particular buildings are not through a policy of offering alternative accommodation which is more accessible to people who have physical disabilities.
Download a PDF version of our Access Policy here »
© Hamilton Grace 2021 - by Elina PMS