Frequently Asked Questions

What is the main benefit of a Serviced Apartment?

You have the self-catering apartment to yourself with a fully equipped kitchen, providing space, privacy, and flexibility with a home from home feel.

How long can I book for?

Hamilton Grace serviced apartments are available for short stays of 2 nights up to several weeks, or even months at a time.

What is the cheapest way to book?

When booking apartments with Hamilton Grace, we always offer the best price direct.

How can I pay?

We accept all major credit/debit cards (credit cards will incur a 3% fee) or you can pay by bank transfer.

What is your refund policy?

For short stays, unless you make a non-refundable booking, bookings can be cancelled up to 1 week (7 days) before the date of arrival. Bookings cancelled less than week before check-in will incur a charge of 100% of the booking total. For stays longer than a month, please contact us directly.

We recommend you arrange travel insurance in case you need to cancel.

How do I collect the keys?

You will be given access details via our Guest App. Check-in information including access codes will be available in the Guest App from 9am on the day of arrival, assuming your booking has been fully paid and our Terms & Conditions have been signed. Or we can have your apartment keys dropped at your place of work by prior arrangement. (please note charges may apply).

Where do I return the keys?

All keys are simply returned to the key safe box located outside the apartment.

What time is check in?

Check in is from 4, when you are booking apartments, you can request an early check-in (please note charges may apply).

What time is check out?

Check out is by 9am, when you are booking apartments, you can request a later check out (please note charges may apply).

Where can I find the Wi-Fi password?

The Wi-Fi code can be found on our serviced apartments guest app, where you can also find more information related to your self-catering apartment.

Is there a parking space?

We offer complimentary parking where available. Please ask if we have a space available when you book your serviced apartment.

Is there lift access to the apartments?

Not all apartments are accessible via a lift. Please contact us for more information.

Is there room service available?

As of our apartments are self-catering accommodation this is not a service we provide.

Are there toiletries included?

Like many hotels in Swindon, we provide complimentary shower gel, shampoo, and hand wash.

How many can the apartments sleep?

Typically 1 beds sleep up to 2, 2 beds up to 4 and 3 beds up to 6. There is an option to have guest beds in the lounge and/or travel cots depending on the apartment, so please contact us to discuss your options. Please see each apartment's page, or contact us for clarification if necessary before booking.

Is there tea, coffee etc.?

In each serviced apartment a Welcome Pack awaits you so that you can enjoy a cup of tea or coffee on arrival. Should you require further groceries for your arrival, please contact us and our Guest Relations team will endeavour to help you with your request (please note charges apply).

How far away are the apartments from the Cotswolds?

Hamilton Grace serviced apartments are located only a short 20-minute drive from the Cotswolds.

What is there to do nearby in the Cotswolds?

There is plenty to do and explore in and around the Cotswolds. Cotswold Water Park & Cotswold Wildlife Park and Gardens are a family favourite.

We are staying with you to attend a Wedding are you close to the Hotel venue?

Both locations of apartments are close to the Village Hotel Swindon, Marriott Swindon and Jurys Inn Swindon which are all popular wedding venues.

Have you got a loyalty scheme?

Yes. Please get in touch and we'll talk you through the scheme and get you set up.

Have you got policies for Access, Equality and Diversity?

Yes, please follow these links or download a PDF version below.

Download Access Policy (PDF) »

Download Equity & Diversity Policy (PDF) »