We accept all major credit/debit cards (credit cards will incur a 3% fee).
We accept bookings from 2 nights to several weeks, or even months at a time.
For short stays, unless you make a non-refundable booking, bookings can be cancelled up to 1 week (7 days) before the date of arrival. Bookings cancelled less than week before check-in will incur a charge of 100% of the booking total. For stays longer than a month, please contact us directly.
We recommend you arrange travel insurance in case you need to cancel.
You will be given access details via our Guest App. Log-in information for the Guest App will be sent to you at least 48 hours before arrival assuming your booking has been fully paid and our Terms & Conditions have been signed.
All keys are simply returned to the key safe box outside the apartment.
Check in is from 3pm.
Check out is by 11am.
The Wi-Fi code can be found on the guest app.
We offer complimentary parking where available. Please ask if we have one available when you book.
Not all apartments are accessible via a lift. Please contact us for more information.
As all our apartments are self-catering this is not a service we provide.
Typically 1 beds sleep up to 2, 2 beds up to 4 and 3 beds up to 6. There is an option to have guest beds in the lounge and/or travel cots depending on the apartment, so please contact us to discuss your options. Please see each apartment's page, or contact us for clarification if necessary before booking.
We provide complimentary shower gel, shampoo and hand wash.
In each apartment a Welcome Pack awaits you so that you can enjoy a cup of tea or coffee on arrival. Should you require further groceries for your arrival, please contact us and our Guest Relations team will endeavour to help you with your request (please note charges apply).
Yes, please follow these links or download a PDF version below.
Download Access Policy (PDF) »
Download Equity & Diversity Policy (PDF) »
Yes. Please get in touch and we'll talk you through the scheme and get you set up.
© Hamilton Grace 2021 - by Elina PMS